Privacy Policy – MPTRANS

Last Updated: September 3, 2026

This Privacy Policy describes how MPTRANS, operated by Mahkota Putri Transindo (“MPTRANS”, “we”, “our”, or “us”), collects, uses, processes, stores, and protects information when users access or use the MPTRANS mobile application and related services.

By accessing or using MPTRANS, users acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services and features used, MPTRANS may collect or process certain information, including:

Personal Information

Information voluntarily provided by users may include:

Name
Email address
Phone number
Account information
Profile information
Information submitted when contacting customer support

Device and Technical Information

MPTRANS may automatically collect certain technical information necessary for application operation, security, diagnostics, and service improvement, including:

Device model
Operating system and version
Application version
Device or application identifiers
IP address
Language and regional settings
Application activity
Diagnostic information
Crash logs and performance information

Transaction Information

When users perform transactions through MPTRANS, we may process information such as:

Transaction ID
Product or service selected
Transaction amount
Payment method
Payment status
Transaction date and time
Transaction history
Information necessary to process or verify the transaction

MPTRANS does not intentionally store complete credit card, debit card, or other sensitive payment credentials when such information is processed directly by authorized third-party payment providers.

2. How We Use Information

Information collected through MPTRANS may be used to:

Provide and operate MPTRANS services
Create and manage user accounts
Authenticate users
Process transactions and service requests
Verify transaction status
Maintain transaction records
Provide customer support
Send important service and transaction notifications
Detect and prevent fraud, abuse, or unauthorized activity
Maintain application and account security
Diagnose errors and technical problems
Improve application functionality and performance
Comply with applicable legal and regulatory requirements

MPTRANS does not sell users’ personal information.

3. Device Permissions

MPTRANS may request access to certain device features when necessary to provide application functionality.

Depending on the features available in the application, permissions may include access to:

Internet connection
Notifications
Camera
Storage or media
Location
NFC (Near Field Communication)
Other device functionality required by MPTRANS services

MPTRANS only intends to request permissions that are reasonably necessary for the functionality being provided.

Users can manage application permissions through their Android device settings. Disabling certain permissions may prevent some MPTRANS features from functioning properly.

4. NFC and Electronic Card Services

If MPTRANS provides NFC-based functionality, the application may use the NFC capabilities of compatible Android devices to communicate with supported electronic cards, tags, or other NFC-enabled products.

NFC functionality may be used for purposes such as:

Detecting compatible cards
Reading information necessary to identify supported cards
Checking card-related information
Processing supported electronic money services
Updating information or balances on supported cards
Confirming the result of an NFC transaction

Information obtained through NFC is processed only as necessary to provide the requested functionality, maintain security, and verify transactions.

MPTRANS does not intentionally access NFC information unrelated to the services being requested by the user.

5. Payments and Transactions

MPTRANS may integrate with banks, payment gateways, payment processors, electronic money providers, digital wallets, or other authorized third-party service providers.

When a user performs a payment or transaction, certain information may be transmitted to the relevant service provider for purposes including:

Payment processing
Transaction authorization
Transaction verification
Fraud prevention
Refund processing
Settlement and reconciliation

Third-party providers process information according to their respective privacy policies and terms of service.

6. Third-Party Services

MPTRANS may use third-party services to support application functionality, including services for:

Authentication
Cloud infrastructure
Application analytics
Crash reporting
Push notifications
Payment processing
Transaction processing
Fraud prevention
Customer support

These service providers may process limited information necessary to perform services on behalf of MPTRANS.

MPTRANS expects service providers handling user information to implement appropriate security and privacy safeguards.

7. Sharing of Information

MPTRANS may share information when reasonably necessary with:

Payment service providers
Banks and financial institutions
Electronic money service providers
Cloud and infrastructure providers
Security and fraud prevention providers
Technical service providers
Government or regulatory authorities when legally required

Information may be shared when necessary to provide requested services, process transactions, maintain security, prevent fraud, comply with legal obligations, or protect the rights and safety of MPTRANS and its users.

MPTRANS does not sell users’ personal information to third parties.

8. Data Security

Mahkota Putri Transindo implements reasonable technical and organizational measures designed to protect user information from unauthorized access, alteration, disclosure, loss, or misuse.

Where appropriate, security measures may include encrypted communications, access controls, authentication mechanisms, and monitoring designed to protect application systems and user information.

However, no electronic transmission or storage system can guarantee absolute security.

9. Data Retention

MPTRANS retains information only for as long as reasonably necessary to:

Provide MPTRANS services
Maintain transaction records
Fulfill contractual obligations
Resolve disputes
Prevent fraud and abuse
Maintain security
Comply with accounting, financial, regulatory, and legal requirements

Retention periods may vary depending on the type of information and applicable requirements.

Certain transaction or financial records may need to be retained even after an account has been deleted where retention is required or permitted by applicable law.

10. Account and Data Deletion

Users who have an MPTRANS account may request deletion of their account and associated personal information.

Account deletion may be available directly within the MPTRANS application or through an account deletion request submitted to Mahkota Putri Transindo.

Users may submit a deletion request through:

Email: [SUPPORT EMAIL]

Account Deletion Page: [ACCOUNT DELETION URL]

Upon receiving and verifying a valid deletion request, MPTRANS will delete or anonymize personal information associated with the account, except information that must be retained for legitimate purposes such as:

Legal obligations
Financial and accounting requirements
Transaction records
Fraud prevention
Security
Dispute resolution

Information retained for these purposes will only be kept for the period reasonably necessary or required by applicable law.

11. Children’s Privacy

MPTRANS is not intentionally designed to collect personal information from children below the minimum age permitted under applicable law unless specifically stated otherwise.

If Mahkota Putri Transindo becomes aware that personal information from a child has been collected in violation of applicable requirements, reasonable steps will be taken to remove the information.

12. User Rights

Depending on applicable laws and regulations, users may have rights concerning their personal information, including the right to:

Request access to their personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw certain permissions or consent
Request information regarding how their personal information is processed

Users may contact Mahkota Putri Transindo to exercise applicable rights.

13. Changes to This Privacy Policy

Mahkota Putri Transindo may update this Privacy Policy periodically to reflect changes to MPTRANS services, application functionality, technology, legal requirements, or data processing practices.

When this Privacy Policy is updated, the “Last Updated” date displayed at the beginning of this document will be revised.

Users are encouraged to review this Privacy Policy periodically.

14. Contact Us

For questions, concerns, privacy inquiries, or requests regarding personal information, please contact:

Application: MPTRANS
Developer / Company: Mahkota Putri Transindo
Website: https://mptrans.co.id
Email: legal@mptrans.co.id